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Old 01-31-2018, 03:59 PM   #1
Miserable contrarian
Join Date: Jan 2001
Location: Cottage of Prussia
Posts: 29,754
Doin' the technical support thing

I support system engineers, and usually I talk to a few people a day on the phone

I knew I had to call this gent back about delaying his system's uptime for an hour

I saw that he was in Atlanta and was named Caleb

So I decided that he was going to be a cheerful, sociable Atlantan. Southern dude, "What can I do ya fer?" type. A stereotype. And I set myself emotionally up to be happy, genuine, and easygoing. I find, if I match their emotional state, the calls go better.

Don't you know it played out exactly that way. He answered the phone and was immediately cheerful, sociable, genuine and easygoing. A joy to work with. I love guys from Atlanta. Sure, it's a stereotype. But it's true!
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