Anon - can't say any more than the others.
This is where you are firm but fair and say your piece to someone who is not emotionally involved in the process.
So you be unemotional too and ESPECIALLY push the point about not being customer-facing. Pretty much every job I've done has put emphasis on the public face of the company while marking all targets and bonuses by different criteria.
Good luck, lass.
Or lad of course, Mr Anon.
