If you're doing the best you can, and they're not happy, there's nothing you can do about it because you did the best you could. If you're not sure you're doing what they want, you can asked your boss, even if it's in a round about way, if he's happy with the direction you're going.
Jesus Jim, 12 years, really? Damn, seems like yesteryear.
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The descent of man ~ Nixon, Friedman, Reagan, Trump.
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