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I saw a feature on 60 Minutes a couple of weeks ago. Rooms full of people who were practicing saying "Hello, my name is Barbara ..." These workers are given classes in colloquial American English and accents. A lot of people that aren't getting jobs in acting are going to work in these call centers, as they are able to make money hand over fist by their standards, and it's really a form of acting. I've never spoken (as far as I know) to one of the 'good' ones on the phone, but some of them are very convincing in terms of sounding American.
It was interesting when they were interviewed individually and they gave their real names and then said their "work" names ... Sanjiv, Ram, and Purnima became Steve, Ron, and Betty.
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