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Relationships People who need people; or, why can't we all just get along? |
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01-31-2018, 02:59 PM | #1 |
Radical Centrist
Join Date: Jan 2001
Location: Cottage of Prussia
Posts: 31,423
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Doin' the technical support thing
I support system engineers, and usually I talk to a few people a day on the phone
I knew I had to call this gent back about delaying his system's uptime for an hour I saw that he was in Atlanta and was named Caleb So I decided that he was going to be a cheerful, sociable Atlantan. Southern dude, "What can I do ya fer?" type. A stereotype. And I set myself emotionally up to be happy, genuine, and easygoing. I find, if I match their emotional state, the calls go better. Don't you know it played out exactly that way. He answered the phone and was immediately cheerful, sociable, genuine and easygoing. A joy to work with. I love guys from Atlanta. Sure, it's a stereotype. But it's true! |
01-31-2018, 03:07 PM | #2 |
The future is unwritten
Join Date: Oct 2002
Posts: 71,105
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When preconceptions are good, it's very very good, but when they are bad, it's horrid.
I know a number of people in Georgia, some a like Caleb, some are definitely not. Do you find in the systems world the stereotypes are pretty accurate?
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The descent of man ~ Nixon, Friedman, Reagan, Trump. |
01-31-2018, 03:15 PM | #3 |
Radical Centrist
Join Date: Jan 2001
Location: Cottage of Prussia
Posts: 31,423
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They do match from time to time, but more often they match the engineering stereotype closer than anything else... kinda on the spectrum... like me
I can think of some customers that "fulfilled their destiny": Calgary: slowest talker I've ever spoken with North Jersey: driven and purposeful Community college admin: needs a lot of hand holding So Cal: calm, "whenever we get it done is fine, s'all good" |
03-13-2018, 11:21 AM | #4 |
Snowflake
Join Date: Mar 2006
Location: Dystopia
Posts: 13,136
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I love working IT in the Pacific Northwest. Most of the people I talk to at other facilities up here are super easy to work with.
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****************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio |
03-16-2018, 12:28 PM | #5 |
Fucktard Resistance League
Join Date: Jun 2008
Location: 1.14 acres of heaven
Posts: 1,512
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That's 'cause they're usually a bit stoned.
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