Phoney Phones

SteveDallas · 05-22-2005, 11:47 PM

I guess maybe so if you really move people around that much--but considering it takes just a couple minutes for an entry-level helpdesk geek to tell the system that extension 3104 is now on port 97 instead of port 62, you'd have a long way to go to convince me that the extra you spend on voip is cost-effective for that reason. (There are some neat computer hookups you can do. For example almost every system that shilled me last summer had the capability to do a "screen pop", where caller information comes up when you get a call from a person you already know. "It pulls the information right out of Exchange!!" "That's nice, but we don't use exchange. All our donors are in a proprietary SQL database. Can your system talk to it with ODBC?" "Uuuuhhhhh . .. . .. " But IMO they are "neat" but not worth what you usually have to pay for them.)

05-22-2005, 11:47 PM	#8
SteveDallas Your Bartender Join Date: Jan 2002 Location: Philly Burbs, PA Posts: 7,651	I guess maybe so if you really move people around that much--but considering it takes just a couple minutes for an entry-level helpdesk geek to tell the system that extension 3104 is now on port 97 instead of port 62, you'd have a long way to go to convince me that the extra you spend on voip is cost-effective for that reason. (There are some neat computer hookups you can do. For example almost every system that shilled me last summer had the capability to do a "screen pop", where caller information comes up when you get a call from a person you already know. "It pulls the information right out of Exchange!!" "That's nice, but we don't use exchange. All our donors are in a proprietary SQL database. Can your system talk to it with ODBC?" "Uuuuhhhhh . .. . .. " But IMO they are "neat" but not worth what you usually have to pay for them.)

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