Dishwasher horror and success stories please.

[chrisinhouston]

Originally Posted by chrisinhouston

We decided to replace our 10 year old GE Profile model because it had black mold in the bottom and around the gasket that we couldn't seem to get rid of and after 10 years it seemed about the right time. Also, Texas was doing some kind of energy appliance rebate program so we could get back $160 if we installed a new energy efficient model and had the old one hauled off to be destroyed or sold to Mexico or whatever they do with them.

Went to Lowes and ordered a fancy $600 Kitchenaid stainless steel model. Delivery day comes and Lowes calls saying they can't find one and it will be another 2 weeks. We say no and call Lowes national customer service line and an hour later the store manager calls saying he found one and is having it sent over right away.

I install it and it runs fine for about 6 weeks and then the soap dispense door quits opening. Request a warranty service call and the guy finds that the plug to the door solenoid is not connected tightly... Chinese kid must have been distracted at assembly plant.

Washer works fine for another 6-8 weeks and then starts shutting off after only a few minutes after startup. Call and request another service call. This guy says I should turn up the water heater temp which I do and cleans some parts and says everything should be fine now.

That night I run the machine and it quits again, of course it is Friday of a 3 day holiday weekend... I call on Tuesday and he can't come back until Thursday... He arrives and says the "computer" console is bad and needs to be replaced but he has to order it and it will take 1-2 weeks... must be a slow boat from China.

Part comes in and he installs it and it has worked fine since then but it sure doesn't say much for what everyone told us was the best model DW out there and it cost over $600!

I forgot about this thread. I should add an update to my original post. The Kitchenaid started to crap out again and wouldn't complete the wash cycle so I called Lowes corporate line and complained about it. Next thing I get a call from the manager of the local store saying that if I can disconnect it and bring it back he will give me any similar priced model at a discount for all the trouble. We went in and picked out the top of the line Bosch model. I took it home and installed it and it's been working flawlessly ever since. And it is super quiet, you would hardly know it is even running when it's on. About the only negative thing is that I don't find the racks to be quite as well designed as the Kitchenaid. Other than that I love it.