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Old 04-22-2013, 10:40 AM   #9256
JamesB
Violator of Customs
 
Join Date: Apr 2013
Location: Nova Scotia, Canada
Posts: 49
At the moment UPS has me well and truely pissed off.

Thursday I had problems with the brakes on the Land Rover. We live in a rural part of Nova Scotia and are a good hour's drive from any parts store (none of which had the parts in stock and they'd need to be ordered). As the vehicle was unable to be driven with the rear brakes out of action, I bit the bullet and ordered the needed parts online from a company that offers next day delivery. The delivery charges were far more than the parts cost.

The parts were scheduled for pickup by UPS on Thursday afternoon, just before their cut-off time for guaranteed delivery by the end of the day on Friday. We're used to the UPS truck arriving here late in the afternoon.

It appears that on Friday morning, UPS misplaced the package at their main centre for Nova Scotia (3 hours by road from here), while it was missing, it missed the delivery run to our part of the province, somehow managed to get reshipped back to their centre in New Brunswick (that took 2 days, so I think it went by road). This morning it was reshipped back to the Nova Scotia centre, arriving there too late to make today's delivery run.

Code:
Shipment Progress
Location	Date	Local Time	 	Activity
Dartmouth,
NS, Canada
	22/04/2013	 9:00	 	Destination Scan
	22/04/2013	 8:30	 	Arrival Scan
Dieppe,
NB, Canada
	22/04/2013	 2:12	 	Departure Scan
Dieppe,
NB, Canada
	21/04/2013	 18:06	 	Arrival Scan
Dartmouth,
NS, Canada
	19/04/2013	 20:30	 	Departure Scan
	19/04/2013	 11:07	 	The package was left in a UPS facility
	19/04/2013	 3:59	 	Arrival Scan
Dieppe,
NB, Canada
	19/04/2013	 3:32	 	Departure Scan
	19/04/2013	 3:04	 	Arrival Scan
Mount Hope,
ON, Canada
	19/04/2013	 0:15	 	Departure Scan
Mount Hope,
ON, Canada
	18/04/2013	 22:40	 	Arrival Scan
Mississauga,
ON, Canada
	18/04/2013	 21:44	 	Departure Scan
	18/04/2013	 20:50	 	Origin Scan
Canada
	18/04/2013	 17:30	 	Order Processed: Ready for UPS
With the way my luck is running, I'm willing to bet that when the parts are finally delivered, they'll be the wrong ones.

The Land Rover is our only licensed vehicle, and with it off the road, we can't do anything. I have to get it mobile again before I fly to Australia on Thursday.

I emailed UPS on Saturday, and so far all I've received was a single apology email very early this morning.
Quote:
Thank you for your e-mail. I have checked the status of your shipment in our tracking system. Our records indicate that your package was left in a UPS facility on 04/19/13. The centre had identified the problem and package will be rescheduled for delivery.

Unfortunately, we do not have a revised delivery date for your shipment.

UPS makes every effort to deliver your package as soon as possible. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

I sincerely apologize for the delay in the delivery of your package and the inconvenience this has caused.

If we may assist you in the future, please do not hesitate to contact us.
I responded to them, that their apology doesn't do me much good.

It'll be interesting to see just how difficult it will be getting UPS to refund the delivery charges for their "Guaranteed next day delivery".

In any case, I will be civil to the UPS delivery driver when he eventually turns up with the parts as I know it's not his fault.
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Nothing says unprofessional job like wrinkles in duct tape.
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Old 04-22-2013, 01:56 PM   #9257
xoxoxoBruce
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Yeah, the driver is like a waiter, with no control over the chef/owner/boss.
Living in the boondocks often requires spares for all essentials, to make life eaier.
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Old 04-22-2013, 02:10 PM   #9258
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Now you're condoning polygamy
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Old 04-22-2013, 02:14 PM   #9259
xoxoxoBruce
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Nah, too complicated... it wouldn't hurt to keep a sheep or two, though.
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Old 04-22-2013, 04:40 PM   #9260
JamesB
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It's 6:30PM and the UPS truck just arrived.
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Nothing says unprofessional job like wrinkles in duct tape.
Disclaimer: This post may contain misspellings, grammatical errors, disorganized sentence structure, and may entirely lack a coherent theme.
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Old 04-22-2013, 05:52 PM   #9261
Aliantha
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Better late than never.
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Old 04-22-2013, 06:45 PM   #9262
ZenGum
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... and the parts are .... ????
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Old 04-22-2013, 11:52 PM   #9263
footfootfoot
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Quote:
Originally Posted by Aliantha View Post
Better late than never.
Better late than pregnant.
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Old 04-22-2013, 11:54 PM   #9264
Aliantha
trying hard to be a better person
 
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haha...yeah. I think I'd cease to function if I fell pregnant again. lol
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Old 04-23-2013, 08:12 AM   #9265
JamesB
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Location: Nova Scotia, Canada
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The package had all the right parts, and the car was back on the road just before 8PM last night.
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Nothing says unprofessional job like wrinkles in duct tape.
Disclaimer: This post may contain misspellings, grammatical errors, disorganized sentence structure, and may entirely lack a coherent theme.
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Old 04-23-2013, 08:22 AM   #9266
glatt
 
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Sweet!
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Old 04-24-2013, 11:28 AM   #9267
JamesB
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Location: Nova Scotia, Canada
Posts: 49
After my third "it's still not good enough" email reply to their "we're very sorry, but we hope you'll continue to use UPS" emails, I've been promised a call from their customer service people by 10am today to resolve the issue.

It's now just about 1:30 pm local time, so they aren't impressing me again.

Tomorrow I fly to Australia for 4 weeks, so I guess their window for resolving this problem has closed.
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Nothing says unprofessional job like wrinkles in duct tape.
Disclaimer: This post may contain misspellings, grammatical errors, disorganized sentence structure, and may entirely lack a coherent theme.
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Old 04-24-2013, 11:47 AM   #9268
elSicomoro
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This is the nonsense I went through yesterday...over a fucking dollar.
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Old 04-26-2013, 05:49 AM   #9269
DanaC
We have to go back, Kate!
 
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Wrong thread chika? :p
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Old 04-26-2013, 05:58 AM   #9270
Sundae
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OOPS!
Mods? Please? Happy thread?
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