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Relationships People who need people; or, why can't we all just get along?

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Old 01-31-2018, 03:59 PM   #1
Undertoad
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Doin' the technical support thing

I support system engineers, and usually I talk to a few people a day on the phone

I knew I had to call this gent back about delaying his system's uptime for an hour

I saw that he was in Atlanta and was named Caleb

So I decided that he was going to be a cheerful, sociable Atlantan. Southern dude, "What can I do ya fer?" type. A stereotype. And I set myself emotionally up to be happy, genuine, and easygoing. I find, if I match their emotional state, the calls go better.

Don't you know it played out exactly that way. He answered the phone and was immediately cheerful, sociable, genuine and easygoing. A joy to work with. I love guys from Atlanta. Sure, it's a stereotype. But it's true!
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Old 01-31-2018, 04:07 PM   #2
xoxoxoBruce
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When preconceptions are good, it's very very good, but when they are bad, it's horrid.

I know a number of people in Georgia, some a like Caleb, some are definitely not. Do you find in the systems world the stereotypes are pretty accurate?
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Old 01-31-2018, 04:15 PM   #3
Undertoad
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They do match from time to time, but more often they match the engineering stereotype closer than anything else... kinda on the spectrum... like me

I can think of some customers that "fulfilled their destiny":

Calgary: slowest talker I've ever spoken with

North Jersey: driven and purposeful

Community college admin: needs a lot of hand holding

So Cal: calm, "whenever we get it done is fine, s'all good"

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