DanaC |
10-03-2014 03:57 PM |
Two things - got a card from Sundae *cheers* she seems to be doing well and I am hoping to visit her very soon.
Also - on this evening's shift, I signed up three regular donors *dances around in delight* and also a one off credit card donation. This makes me very happy because, though I have mainly been hitting my target (5% conversion - @2 signups per 4 hour shift) I felt like I was lagging behind some of the other team members. Three signups is my personal record and I feel great about it :)
Also - just to add to that last bit of happy - this is without doubt the most fun and worthwhile telesales job I have ever done - and I have worked a looooot of telesales jobs in my time. The company is awesome: really ethical, very supportive, great sense of a team working together and a real feeling that what we are doing is worthwhile. We have regular team meeting through conference call and they're always a really good laugh. The team leaders and trainers are all lovely.
I know a lot of charity telesales is done through call centres and the workers have to be really pushy and meet very high targets - some of them are trained to keep pushing and not to put the phone down until either they have objection handled at least three times, or the customer hangs up on them. We are told to objection handle once - twice if we feel we have enough rapport to do so without causing ill feeling and always try to leave them with a good experience of the charity - much better to not get the sale than to give someone a bad impression of the charity. Similarly, any doubt in our minds about somneone possibly being vulnerable (dementia or something like) then back away and don't pursue - or if not sure, can pursue but then ask the teamleader to listen to a recording of the call and possibly not put the deal through.
The charity we are calling for has access through the rapport system to any of our calls whilst we are working - they can listen in at any time - so they're able to operate an intime quality control and that really does make for a much cleaner operation.
I don't think I've ever looked forward to my shift in telesales before. But I really enjoy this. It's brilliant, after I've maybe spent a few hours working alone on my thesis to then drop onto a few hours talking to people about air ambulances :)
My only gripe right now is that because I am running Vista the software is only partly compatible - it works, except for the chat function which only updates intermittently - so sometimes I feel a little cut off from the rest of the team. Hoping to get an upgrade to Windows 7 soon though and then I'll be able to participate in the team chat whilst I work :)
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