Originally Posted by tw

Meanwhile I also worked as a parts department manager. They told me to get out my warranty parts because GM was sending someone to negotiate. Negotiate? Yeph. We got about $0.20 to $0.25 for every dollar of warranty. I believe DeLorean discussed this in his book. GM decided that dealer profits were too high. Therefore GM dumped warranty costs on dealers. If you took a warranty problem to the dealer, then dealer must do everything possible to dump that warranty cost on you. This directly traceable to GM that too long has been run by bean counters.