At the moment UPS has me well and truely pissed off.
Thursday I had problems with the brakes on the Land Rover. We live in a rural part of Nova Scotia and are a good hour's drive from any parts store (none of which had the parts in stock and they'd need to be ordered). As the vehicle was unable to be driven with the rear brakes out of action, I bit the bullet and ordered the needed parts online from a company that offers next day delivery. The delivery charges were far more than the parts cost.
The parts were scheduled for pickup by UPS on Thursday afternoon, just before their cut-off time for guaranteed delivery by the end of the day on Friday. We're used to the UPS truck arriving here late in the afternoon.
It appears that on Friday morning, UPS misplaced the package at their main centre for Nova Scotia (3 hours by road from here), while it was missing, it missed the delivery run to our part of the province, somehow managed to get reshipped back to their centre in New Brunswick (that took 2 days, so I think it went by road). This morning it was reshipped back to the Nova Scotia centre, arriving there too late to make today's delivery run.
Code:
Shipment Progress
Location Date Local Time Activity
Dartmouth,
NS, Canada
22/04/2013 9:00 Destination Scan
22/04/2013 8:30 Arrival Scan
Dieppe,
NB, Canada
22/04/2013 2:12 Departure Scan
Dieppe,
NB, Canada
21/04/2013 18:06 Arrival Scan
Dartmouth,
NS, Canada
19/04/2013 20:30 Departure Scan
19/04/2013 11:07 The package was left in a UPS facility
19/04/2013 3:59 Arrival Scan
Dieppe,
NB, Canada
19/04/2013 3:32 Departure Scan
19/04/2013 3:04 Arrival Scan
Mount Hope,
ON, Canada
19/04/2013 0:15 Departure Scan
Mount Hope,
ON, Canada
18/04/2013 22:40 Arrival Scan
Mississauga,
ON, Canada
18/04/2013 21:44 Departure Scan
18/04/2013 20:50 Origin Scan
Canada
18/04/2013 17:30 Order Processed: Ready for UPS
With the way my luck is running, I'm willing to bet that when the parts are finally delivered, they'll be the wrong ones.
The Land Rover is our only licensed vehicle, and with it off the road, we can't do anything. I have to get it mobile again before I fly to Australia on Thursday.
I emailed UPS on Saturday, and so far all I've received was a single apology email very early this morning.
Quote:
Thank you for your e-mail. I have checked the status of your shipment in our tracking system. Our records indicate that your package was left in a UPS facility on 04/19/13. The centre had identified the problem and package will be rescheduled for delivery.
Unfortunately, we do not have a revised delivery date for your shipment.
UPS makes every effort to deliver your package as soon as possible. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.
I sincerely apologize for the delay in the delivery of your package and the inconvenience this has caused.
If we may assist you in the future, please do not hesitate to contact us.
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I responded to them, that their apology doesn't do me much good.
It'll be interesting to see just how difficult it will be getting UPS to refund the delivery charges for their "Guaranteed next day delivery".
In any case, I will be civil to the UPS delivery driver when he eventually turns up with the parts as I know it's not his fault.
