Customer Service?
 

Thought you guys might get a laugh out of this. Read from the bottom up.

What were you hoping for? the thing is over six years old and you weren't the original purchaser. TBH, to me your email reads like you were after freebies, perhaps they felt that too? :/

If you really want replacement parts, at least now you have the part numbers to source them elsewhere. Originals from the manufacturer -particularly for old models- are always expensive. OK, those prices are nuts compared to the cost of a new stove, but it's not in their interest to prevent you buying a new stove. Plus they have to catalog and store those parts for six years+....

/2c

I was hoping for a reasonable price. $40 for a plastic knob is not reasonable. Maybe somewhere between $5-$10 might have been ok. Those parts cost literally cents to make. That's a fact.

The thing I am annoyed about is that spare parts industries across the board think it's ok to inflate prices well beyond what is considered a reasonable mark up for most other trade industries.

Their prices for incorrect substitute parts sounds pretty high... plus $20 shipping. You might check a couple independent appliance repair shops, if you have such critters, to see what they can do.

Yeah, i will do that bruce. In the mean time, i will just guess. :)

Yeah. Spare parts have always been expensive, but buying from the manufacturer will have you always paying top dollar. I bought a new dryer motor from Sears to fix our Sears dryer, and then I later saw it on Amazon for half that price. I was kicking myself for not shopping around, but we had loads and loads of laundry piling up and not much time.

I'm a little surprised the manufacturer was even willing to sell direct to a consumer.

Around here, you'll find that the places which have (or can order) parts for home appliances are hard to find, and very unreceptive to selling to the public. When they do, it's at ridiculous prices. Licensed tradesmen get a much better rate. By inflating their prices, they're encouraging you to pay someone to fix it, or to just buy a new stove.

That said, knobs are usually designed to fit a few different standard shafts. Which means stove knobs of a given era are probably interchangeable. So, potentially you could just find a similar stove in a junk store (or a bin of knobs) and find what you need. Or a generic knob online.

Or pick up some good oil enamel, clean the surface well with rubbing alcohol, and add whatever indicators you need.

It's more than that. Whether you are considered a "wholesaler" or a "retailer" will dramatically affect your corporate taxes. Companies have a huge incentive to remain strictly wholesale and sell only to other businesses, if they can manage it.