Steve Jobs fielded some customer service requests
 

Fascinated by this bit about how Steve Jobs would routinely handle some customer service issues and actually answer things coming into his personal email from time to time.

http://www.cnn.com/2011/11/22/tech/i...tomer-service/

It seems like the difference between Jobs and everyone else is that he genuinely gave a shit and it was personal.

"Caring" is the most powerful tool.

*snort*