It's gone beyond irritating.....

[monster]

MIL was due to fly here today (12/19) from London Heathrow. Bought her ticket six months ago, travelled to LHR on Friday to avoid the road chaos, staying in the Hilton...., but the weather played a joker. Flight cancelled. Shit happens. Apparently, somehow, she was missed when they were rescheduling all the flights and the earliest avaialble flight is 12/25. Computer glitch.

But that -although so fucking annoying it need a new bad word coining for it- is not the end of it! It's the lying DELTA reps. The first one said they could book her via Amsterdam tomorrow leaving Schipol Tues to get here... and when we said ok do it, she said "oh, it's all booked up,I can't do that, it was just an option" (or something like that). And the second said "resceduling was based on special needs" so I pointed out that she was a single eldery woman alone who had requested assistance and he said "oh I didn't say it was based on need". I asked if we could get her out of anywhere else or to anywhere else in NE USA and he said no.

So I got a supervisor. After a 20 minute hold. She was OK, once we'd established i was not an idiot (yes, I used the Dr. at this point, and I am embarressed by how much difference it made... I really don't play that card very often but sometimes you just have to....) She was the one who admitted the MIL somehow got passed over when they rescheduled, and she managed to find a flight out of Manchester on Thursday (via Amsterdam, but same day),

But doesn't this just fucking suck? And MIL did not pick Delta because they were cheap, she picked them because they were the only option.