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03-13-2005, 10:36 AM | #16 | |
dar512 is now Pete Zicato
Join Date: May 2003
Location: Chicago suburb
Posts: 4,968
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"Against stupidity the gods themselves contend in vain." -- Friedrich Schiller |
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03-13-2005, 10:39 AM | #17 | |
still says videotape
Join Date: Feb 2001
Posts: 26,813
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If you would only recognize that life is hard, things would be so much easier for you. - Louis D. Brandeis |
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03-13-2005, 05:12 PM | #18 | |
King Of Wishful Thinking
Join Date: Jan 2001
Location: Philadelphia Suburbs
Posts: 6,669
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Exercise your rights and remember your obligations - VOTE!I have always believed that hope is that stubborn thing inside us that insists, despite all the evidence to the contrary, that something better awaits us so long as we have the courage to keep reaching, to keep working, to keep fighting. -- Barack Hussein Obama |
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03-13-2005, 05:41 PM | #19 |
I can hear my ears
Join Date: Oct 2003
Posts: 25,571
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oh, we only have the cameras in the ladies room, rich. Hey......ya wanna come by and watch some of the tape? we sell it on the internet.
of course we do. this place is very tightly run, and super super careful of compliance and privacy.
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This body holding me reminds me of my own mortality Embrace this moment, remember We are eternal, all this pain is an illusion ~MJKeenan |
03-16-2005, 11:25 AM | #20 |
The future is unwritten
Join Date: Oct 2002
Posts: 71,105
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It appears we have the usual showroom gripes and grumbles, real or imagined, but no service department complaints.
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The descent of man ~ Nixon, Friedman, Reagan, Trump. |
03-16-2005, 11:37 AM | #21 |
bent
Join Date: Feb 2004
Location: under the weather
Posts: 2,656
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I had a 2000 Jetta for a couple of years. It was one of the best cars I've ever owned. I hated to sell it, but I ran out of job and could only keep one vehicle. The truck had to stay, but the Jetta was a superior automobile in every respect but towing capacity and payload.
It ran well enough that I never took it to the dealer for anything but regular maintenance (which was about $200 a pop, now that you mention it. but still, good car). bruce's coworker, if he's as meticulous with his car records as he seems like he probably is, stands a good chance to get all his money back, I would think.
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Sìn a nall na cuaranan sin. -- Cha mhór is fheairrde thu iad, tha iad coltach ri cat air a dhathadh |
03-28-2005, 07:20 PM | #22 |
Non-Newbie Sort
Join Date: Mar 2005
Posts: 6
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I would like to touch on a few things about this matter. As an employee at Garnet Vw, you should at least see both sides. I drive by 4 Vw dealers to come here because they do things the right way. So take it for what it is- this customer has had his car here on 4 occasions. 8/03 at 39k for warranty work was the first time we ever saw this customer, 7/04 at 66k for a 109.00 bill, 2/16 at 81k which is when his major maintenance was done and his cat was bad along with the oxygen sensor and mass air probably for letting it go too long before getting it resolved and then 3/05 for the broken spring and the gratis alignment. You tell me how first of all, how can a broken spring cause the alignment and steering wheel to be off? Replacing a front spring does not cause the alignment or steering wheel to be adjusted. Go ask a technician that knows what the hell their talking about. Secondly, why is it the dealers fault for telling the customer what is wrong with the car? Fedral emissions warranty is 8/80! I don't make this shit up. It is what it is. It was the customers decision to have the repairs done and were valid. Thirdly, how does a coil spring break in half? I have met the customer and don't have a bad thing to say about him, but what pisses me off to no end is the relentless bitching done by a third party who knows little of one side and can trash someone or a company because you have too much time watching the paint dry in your bedroom in your parents basement. Give me a break. I can sleep at nite knowing that I do everything in my power to help every customer. If you or any customer has an issue with us or any company, go to the source first for a clear picture. Your enough to drive anybody in the service industry to give up, because in reality, people like you suck. I know dealers have bad reps, but as for my dealership, go a little further. Inquire about our customer satisfaction scores, read the countless letters in our waiting room of how we have helped customers when everyone else wouldn't, VW included. Excuse me for rambling, but this shit gets me to know end. I just think that 4 visits, from 39k to 81k is not enough to try and push responsability of neglect onto a dealer.
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03-28-2005, 10:01 PM | #23 |
I can hear my ears
Join Date: Oct 2003
Posts: 25,571
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yay, bubba!
boo, bubba's grammar teacher! i think it's hysterical that you found this site, and this thread. did someone clue you in, or was it just lucky? or google?
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This body holding me reminds me of my own mortality Embrace this moment, remember We are eternal, all this pain is an illusion ~MJKeenan |
03-28-2005, 10:38 PM | #24 |
Non-Newbie Sort
Join Date: Mar 2005
Posts: 6
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sorry for the grammar
absolute google. I don't think I have ever been this fired up about something seen on a forum before. God forbid I commented on what this over zealous Larry King wannabe does for a living. I could talk shit all day too. Maybe he's the reason for all the Osprey crashes.
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03-29-2005, 12:44 AM | #25 |
lobber of scimitars
Join Date: Jul 2001
Location: Phila Burbs
Posts: 20,774
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I think it says a lot that of the umpty-thousand customers at the dealership's service department, he knows this one, based on the problems.
(consider how similar that would be to somebody telling a nutty relative story, and me coming up immediately with which one of the 31K+ (many with multiple admissions) we've served over the years ...)
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wolf eht htiw og "Conspiracies are the norm, not the exception." --G. Edward Griffin The Creature from Jekyll Island High Priestess of the Church of the Whale Penis |
03-29-2005, 05:34 AM | #26 |
I can hear my ears
Join Date: Oct 2003
Posts: 25,571
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well, welcome, bubbachuck. you and i used to be neighbors. i worked at family jeep for 6 years. i always had good experiences with you guys, i even had my jetta repaired there once and it was smooth. bruce is a good guy, btw, fwiw.
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This body holding me reminds me of my own mortality Embrace this moment, remember We are eternal, all this pain is an illusion ~MJKeenan |
03-29-2005, 08:12 AM | #27 |
Radical Centrist
Join Date: Jan 2001
Location: Cottage of Prussia
Posts: 31,423
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About ten years ago, a VW dealer service dept slapped my exhaust system into place with hose clamps. I learned about it two years later when the areas around the clamps rusted out. I am not that immaculate with records but it was either Wynn or North Penn. Probably the former.
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03-29-2005, 10:22 PM | #28 | |||||||||
The future is unwritten
Join Date: Oct 2002
Posts: 71,105
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Hello Bubbachuck, I see LJ has given you a formal welcome. I also see we’re playing shoot the messenger. You’ve made the classic mistake of reading the post and thinking it’s all about you. You in this case being Garnet Volkswagen. Well it’s not, it’s about an expensive run of compounded bad luck that this man had and everyone dreads. You(GV) are just one of the forces the Gods have rallied to make this gentleman’s head spin.
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Did your mechanic...excuse me....technician, report back that the wheel alignment was not out and only the steering wheel was out of alignment? Was the car Towed into the shop in the first place? If so, rollback or hook and if hook, front or rear? There’s a myriad of ways to screw up the alignment when towing or working on a car. Tow truck operators have a habit of throwing the chain hooks on anything handy including steering and suspension pieces. To change the catalytic converter did they have to jack the engine or the rear suspension? Just letting the lower arm swing uncontrolled when the strut is removed can bend the steering linkage. So what’s the answer? I don’t know. You probably don’t either. If you aren’t sure what did then all the other possibilities become maybes. Quote:
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I do however wonder why the exhaust system rattles and why the broken hangar wasn’t fixed the first time. It would seem basic to me that if you’re repairing the system, the things that it came with should be put right. Quote:
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btw 1 - My parents don’t have a basement. 2 – I haven’t lived in their house for 43 years. 3 – The paint in my bedroom has been dry for 15 years. That shows how much you know. :p Quote:
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The descent of man ~ Nixon, Friedman, Reagan, Trump. |
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03-29-2005, 10:28 PM | #29 |
UNDER CONDITIONAL MITIGATION
Join Date: Mar 2004
Location: Austin, TX
Posts: 20,012
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3 – The paint in my bedroom has been dry for 15 years.
Man, you really like that color, huh? |
03-29-2005, 10:35 PM | #30 |
Goon Squad Leader
Join Date: Nov 2004
Location: Seattle
Posts: 27,063
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Where the hell did that come from? No one blamed you for the emissions equipment failure. All that was requested of you is to make the repairs properly, without rattles, hassles, return visits or having to get medieval on your ass. Oh, and try to return the car with less problems then it had going in.You know, this seems self evident, but, sadly, it's not. I've had the whole range of reasons to bring the car back to the shop, ranging from one fix revealed another problem, to not having the crankcase drain plug reinstalled. Yes, and the little red light preceded the engine welding itself into junk by about 30 seconds. *sigh* The garage did replace the engine.
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