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11-23-2011, 11:54 AM
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Radical Centrist
Join Date: Jan 2001
Location: Cottage of Prussia
Posts: 31,423
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Steve Jobs fielded some customer service requests
Fascinated by this bit about how Steve Jobs would routinely handle some customer service issues and actually answer things coming into his personal email from time to time.
http://www.cnn.com/2011/11/22/tech/i...tomer-service/ It seems like the difference between Jobs and everyone else is that he genuinely gave a shit and it was personal. |
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11-23-2011, 11:59 AM
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#2 |
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Snowflake
Join Date: Mar 2006
Location: Dystopia
Posts: 13,136
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"Caring" is the most powerful tool.
__________________
****************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio |
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11-27-2011, 01:17 PM
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#4 |
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Goon Squad Leader
Join Date: Nov 2004
Location: Seattle
Posts: 27,063
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*snort*
__________________
Be Just and Fear Not. |
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