Customer service has gone to hell in a handbasket

[cowhead]

yeah.. there really has been a downtrend in the service industry especially with larger chains/corporations, now I don't know if people are just getting dumber and meaner or just more apathetic.. I don't know about all of you but it was 1988 when I really entered the workforce and jobs were about as scarce as they are now.. and worked my ASS off to make sure I stayed employed, although I have tried to avoid dealing with the general public there have been managerial resturaunt jobs where I have had to from time to time, and beestie is right, if the CSR can't be polite at the very least.. yes! do summon a 'higher power'.. the thing is that when I had to deal with people dealing with people I made it VERY FUCKING CLEAR that if you couldn't be nice then don't let the door hit you on the ass on the way out. ( that and just be able to do your job.)