Troubleshoot my scanner

[SteveDallas]

Originally Posted by xoxoxoBruce

You're putting the pictures in face down, right?

Yes, but thank you for asking.

Originally Posted by xoxoxoBruce

Will it copy text as in xeroxing?

No, no matter what it scans, it just turns up blank.

Will it respond to commands from your PC as well as the buttons?

Yeah, I've tried it with the direct access from Photoshop as well as the HP Precison Scan software, and it runs fine except for that pesky no data part.

Originally Posted by glatt

The last time you used it, was it hooked up to the same PC, or is this a new setup?

It's the same computer, same installation of Winblows XP.

[Troubleshooter]

Uninstalled and reinstalled the drivers yet? The newest available ones?

[Elspode]

HP's site doesn't address this problem. Perhaps their diagnostic program for this scanner will be of some assistance (I doubt it, but stranger things have happened).

[Bitman]

Originally Posted by SteveDallas

Yes, but thank you for asking.

Maybe it needs to be face up? :p

And what means "blank": black or white? If white, try scanning nothing with the lid open, see if you can get black. In any case, it sounds like the scan head's busted. You might open it and see if any lenses need cleaning or wires need tightening.