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Flint · 08-25-2006, 02:38 PM

The struggle, in any business, is that management has provided adequate staffing to respond to the needs of customers. Management wants to spend as little on payroll as they can get by with, before service suffers, or disgruntled employees cause other types of problems (like high turn-over). The employee is caught in the middle of this equation, responding to the needs of the customer with limited resources.

As frustrating as it is, it's not the customer's fault.

Trilby · 08-25-2006, 04:16 PM

Quote:

Originally Posted by Flint

Management wants to spend as little on payroll as they can get by with, before service suffers,

Oh, service is already suffering. From wait staff to paramedics to nurses on the floor to firemen, service is suffering mightily.

Brooke of the Land · 08-25-2006, 06:54 PM

Quote:

Originally Posted by Flint

As frustrating as it is, it's not the customer's fault.

And you're correct, it's not the customer's fault. I'm actually a pretty patient person, thus allowing me to put up with this job for as long as I have, and even enjoy it sometimes. It's only the people who seem to have zero clue about how the world works that truly upset me, even with as much as I may rant about the restaurant business as a whole. But there will always be dumb people, no matter where one works/lives... thus the point of this thread, I suppose.

08-25-2006, 02:38 PM	#1
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	The struggle, in any business, is that management has provided adequate staffing to respond to the needs of customers. Management wants to spend as little on payroll as they can get by with, before service suffers, or disgruntled employees cause other types of problems (like high turn-over). The employee is caught in the middle of this equation, responding to the needs of the customer with limited resources. As frustrating as it is, it's not the customer's fault. __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio**

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