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#11 | |
Looking forward to open mic night.
Join Date: Oct 2006
Location: New Mexico
Posts: 5,148
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Quote:
Shawnee- Part of remote monitoring is the fact that you can still hear what people are saying into their headset inbetween calls. Sometimes they think the person has hung up, and they haven't. Then they get to hear what the interviewer has to say about the random person they just talked to......But the person sometimes has not hung up yet, and gets an earful of the unexpected. These people do get in trouble with their monitor...bad trouble. They are called into the office to talk to a what was, irritated me. You guys think I'm rude? Do you know what the person calling you has been saying about you? Especially if they have called you twice and they don't like you? I have heard some stuff spoken into headsets that would make the devil cry. Dana is right...there are different companies with different requirements and standards. The programs I created were not aggressive, and it simply was what it was: Really just seeing if you are interested and if you are not...you are not. Thank you for your time and goodbye. We worked from an organic business model which was not off-putting to anyone really....but marketing in it's very essence is usually sociopathic. Sorry if I've been rude guys..I've just spent a lot of time thinking about this subject because it's still my job, (in a very different way now) and I have to be careful about stepping over the line. Dana thinks I don't have no compassion...and I do. I hired and trained some people just because they didn't know the basic functions and operations of a computer, and I was going to be damned if they were going to try and walk through this world not knowing how to click with a mouse. I was caught hiring these people and was caught spending extra time training them on the company dime. They had good personalities, and wouldn't be the people saying nasty stuff about the client company or the target into their headset. They just needed to learn basic computer stuff and needed to be given a chance for once. Yes, I hired felons. Some were still even in jail and were serving a work-release duty. Tell me I don't have compassion. P'shaw...But some really are assholes folks... Hey...I think my rant is over. I apologize to anyone that was hurt by my big club in this thread. I just don't want to accept any patronizing attitudes...that is rude.
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Show me a sane man, and I will cure him for you.- Carl Jung ![]() Last edited by Cicero; 11-14-2007 at 12:12 PM. |
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