The Service Industry in America

[Flint]

Back to my original post:

Originally Posted by Flint

It's not the fault of the employee, and it's NOT the fault of the customer. It's THE POLICY that is designed to make it impossible to resolve anything.

It's unfortunate that the first-line employee (and second and third and fourth) are discouraged from directing you towards someone who can fix the problem. I don't want to yell at them any more than they want to get yelled at. But if they think I'm leaving without getting my issue resolved, then there WILL BE some yelling.