A strange and terrible weekend

[hot_pastrami]

Originally posted by xoxoxoBruce
IF the letter gets read passed the first page, it'll be by a bored secretary. Business executives won't read anything longer than 1 page, unless it comes from higher up.

On several occasions, I have been surprised at the effectiveness of a letter to a company, even a long one. For instance, my wife and I were treated rudely by a sales rep at the jewelry store where we bought her wedding ring... we had come back to ask some questions about the stone, there was some kind of marking which appeared on the outer surface which wouldn't wash off. The store manager there was rude and condescending, depite the fact that my wife and I had come in without complaint, only questions.

So I sent a 2-3 page letter (I forget how long exactly), and within a couple days the regional manager called, arranged to travel to Salt Lake to meet with us, and brought some new diamonds from which we could choose any to trade with my wife's main diamond. She was very apologetic, and very thorough, and gave us a box of some kick-ass cookies (I don't know if "Ben's Cookies" is a chain, but if you have one nearby, they're yummy).

So, one never knows. I have seen companies that go out of their way to help dissatisfied customers, and I have seen companies that don't give a rat's ass. We'll see which way Cinemark leans.

Originally posted by warch
If its not too late, I would change all the references to "Troy" to "Mr. Taylor" or "Troy Taylor". Good job. You could also shoot in something like ' I realize that this time of year can be stressful and that this particular evening was very busy. Still, these are no excuses for Mr. Taylor's rude, offensive, and unprofessional behavior." then you precut any whiney excuse Taylor could offer.

Good suggestions... I'll revise.