A strange and terrible weekend

[hot_pastrami]

I just got this e-mail:

Mr. Bellows:

Let me apologize for the incident that occured on 2/20/03. As Mr. Phillips stated it was a regrettable experience and I felt as such immediately afterwards.

I shouldn't have walked up in the middle of the conversation between you and my ushers because I obviously didn't know what exactly was going on. I didn't expect the exchange to get as out of control as it did and it threw me off.

I understand that you have attended here often and if you would like to reply with your address I can send you some passes for you, your wife and the other couple you were with so we can have another chance to offer a better movie-going experience.

Again, I'm sorry the situation occured and hope you have a better movie-going experience on future visits.

Sincerely,
Troy Taylor
General Manager

Pretty lame. "I'm sorry the situation occured" is a far cry from taking responsibility. At no point does he actually admit to any substantial fault, it's just fluffy bullshit. I was thinking I'd follow up with Region Leader, Mr. Phillips, and say that while I appreciate the response, it falls quite short of my original, simple request of a personal apology. What do you guys think?