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07-26-2011, 11:04 AM
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#10 |
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Join Date: Jul 2003
Location: Arlington, VA
Posts: 27,717
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writing is great and all, but they don't really spend much time reading those things. To really make them pay attention, a phone call is much more effective, because the staff will have to spend actual time on the phone call. They can't just quickly skim it and do the automated computerized response.
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