They're Watching Me

[Clodfobble]

I've been slowly getting my address updated with everybody since we moved. I have this one credit card that I never ever use, but I've never canceled it because it's my oldest account and benefits my credit report just by existing. But because I'm not getting regular statements from them, there's not a handy "check this box if your address has changed" option.

So I call their customer service number, and it's one of those goddamn voice recognition programs. Ugh. I say my credit card number, and then say my billing zip code to confirm. "I'm sorry, that does not match our records." I say it again, more slowly. Still no good. I enter it through the buttons on the phone. Nope. So I figure they misheard my account number in the first place, but there's no option to go back in the menu, I have to hang up and call again. This time I enter my card number manually, and my zip code too, and they still say I'm wrong. Throwing up my hands in frustration, I enter my new zip code. "Thank you. For billing questions, press 1..."

Fuckers already knew I had moved. I did not change my address with them yet, I am quite certain of it. To be sure, I went all the way through the process to talk to a real person, who confirmed they knew the whole thing. But my phone number was still wrong, so at least I got to update that and feel like this whole ten minutes wasn't a complete waste of time.

I guess they probably got it off of my credit report, but that's a little nuts--how could they know for sure it was accurate? Especially when your billing zip code is used so often for confirmation as to who you are. The only other thing I can figure is maybe they're ultimately owned by the same company that owns my other credit card, and they are good about cross-referencing their accounts.