Repairing parental computer damage

vsp · 01-13-2004, 08:36 PM

My dad called me for some tech support recently, as his computer was running like a constipated wombat. Specs: Dell desktop, WinXP (upgraded from WinME), 800MHz, 128MB RAM, ~3.5GB free out of 10.

Problem 1: AOL 9 was indeed chugging tremendously on startup, hanging on "Step 4: Requesting network attention" for quite a while (a few minutes in some cases). AOL 7.0 (still installed) didn't have that problem. So far, so good, especially since I'm steering him towards dumping AOL and getting Verizon DSL soon. But...

Problem 2: I started running some common anti-malware apps. Ad-Aware 6 came up relatively clean (the usual assortment of Data Miner cookies, nothing else). Norton Antivirus was out of date, so I resubscribed him for a year's worth of definitions, and it found one virus: Downloader.Trojan, which had hijacked Windows Media Player. That got quarantined quickly, and nothing else turned up. But...

Problem 3: LiveUpdate was crapping out trying to install Internet Security (i.e. Norton Firewall) updates. Odd... it's a plain icon instead of the green ball. I tried running it, and though the directory and many of its files were there, it still couldn't run many functions. I tried some other icons. MusicMatch 4: couldn't find the working directories. Microsoft Word: "Please install from disc." PictureIt Express: Couldn't run. PROBLEM!

My initial guess is that the virus, AOL 9 or both screwed up his registry somehow. What I'm not sure about is whether that's a likely assumption, or necessarily what to do next.

zippyt · 01-13-2004, 10:42 PM

If you have norton system works installed run Norton system check , it will generly find and fix most ills a puter has .

mbpark · 01-14-2004, 12:04 AM

#1. Get at least 256MB RAM in there. XP is a pig and 128MB is not enough. 256MB or 512MB makes it run better. Seriously.

#2. Spybot Search and Destroy (www.safer-networking.org). It clears out what Ad-Aware doesn't. I've run the two against each other, and Spybot wins hands-down each time.

#3. AOL messes with your network stack immensely. Norton probably is crapping itself over that.

#4. Kerio Personal Firewall. It's free, and better than Norton. $30 to register it is a good thing. It does much more than Norton does.

#5. Copy the Office CDs to the hard drive and reinstall from there. Saves you time and the MS Installer for Office is evil incarnate every time you need a patch. You'll be glad you did this because it bugs you less

.

#6. Reinstall the programs that don't work.

#7. Norton Systemworks 2004 to clean up the other issues.

Mitch

01-13-2004, 08:36 PM	#1
vsp Syndrome of a Down Join Date: Jun 2001 Location: West Chester Posts: 1,367	Repairing parental computer damage My dad called me for some tech support recently, as his computer was running like a constipated wombat. Specs: Dell desktop, WinXP (upgraded from WinME), 800MHz, 128MB RAM, ~3.5GB free out of 10. Problem 1: AOL 9 was indeed chugging tremendously on startup, hanging on "Step 4: Requesting network attention" for quite a while (a few minutes in some cases). AOL 7.0 (still installed) didn't have that problem. So far, so good, especially since I'm steering him towards dumping AOL and getting Verizon DSL soon. But... Problem 2: I started running some common anti-malware apps. Ad-Aware 6 came up relatively clean (the usual assortment of Data Miner cookies, nothing else). Norton Antivirus was out of date, so I resubscribed him for a year's worth of definitions, and it found one virus: Downloader.Trojan, which had hijacked Windows Media Player. That got quarantined quickly, and nothing else turned up. But... Problem 3: LiveUpdate was crapping out trying to install Internet Security (i.e. Norton Firewall) updates. Odd... it's a plain icon instead of the green ball. I tried running it, and though the directory and many of its files were there, it still couldn't run many functions. I tried some other icons. MusicMatch 4: couldn't find the working directories. Microsoft Word: "Please install from disc." PictureIt Express: Couldn't run. PROBLEM! My initial guess is that the virus, AOL 9 or both screwed up his registry somehow. What I'm not sure about is whether that's a likely assumption, or necessarily what to do next.

01-13-2004, 10:42 PM	#2
zippyt LONG LIVE KING ZIPPY! per Feetz Join Date: Mar 2003 Location: Arkansas Posts: 7,661	If you have norton system works installed run Norton system check , it will generly find and fix most ills a puter has . __________________ "Success is getting what you want. Happiness is wanting what you get. " Brother Dave Gardner

01-14-2004, 12:04 AM	#3
mbpark Lecturer Join Date: Jan 2001 Location: Carmel, Indiana Posts: 761	Several things #1. Get at least 256MB RAM in there. XP is a pig and 128MB is not enough. 256MB or 512MB makes it run better. Seriously. #2. Spybot Search and Destroy (www.safer-networking.org). It clears out what Ad-Aware doesn't. I've run the two against each other, and Spybot wins hands-down each time. #3. AOL messes with your network stack immensely. Norton probably is crapping itself over that. #4. Kerio Personal Firewall. It's free, and better than Norton. $30 to register it is a good thing. It does much more than Norton does. #5. Copy the Office CDs to the hard drive and reinstall from there. Saves you time and the MS Installer for Office is evil incarnate every time you need a patch. You'll be glad you did this because it bugs you less . #6. Reinstall the programs that don't work. #7. Norton Systemworks 2004 to clean up the other issues. Mitch

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